Fresher Start Ltd
This Privacy Notice explains how Fresher Start Ltd (“we”, “us”, “our”) collects, uses, stores, and protects your personal data when you use our website, contact us, or book our cleaning services.
We are committed to protecting your privacy and handling your data transparently and securely, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Fresher Start Ltd is the data controller responsible for your personal data.
📧 Email: [email protected]
2. Personal Data We Collect
We may collect and process the following categories of personal data:
Name
Property address
Email address
Telephone number
Booking details and service preferences
Payment and transaction details (processed securely by third-party payment providers)
Communications with us (emails, messages, complaints)
Photographic evidence submitted for complaints or guarantees
We do not intentionally collect special category data (such as health or biometric data).
3. How We Collect Your Data
We collect personal data when you:
Make a booking via our website or by email
Request a quotation
Contact us for enquiries or complaints
Submit photos or information relating to a service or guarantee
4. How We Use Your Data
We use your personal data to:
Provide and manage cleaning services
Process bookings and payments
Communicate with you about your service
Handle complaints, guarantees, and re-clean requests
Comply with legal and regulatory obligations
Prevent fraud and manage disputes or chargebacks
5. Lawful Basis for Processing
Under UK GDPR, we process your data on the following lawful bases:
Contract: to perform the cleaning services you have booked
Legitimate Interests: to manage our business, prevent misuse, and handle disputes
Legal Obligation: where required by law (e.g. accounting or regulatory compliance)
6. Sharing Your Data
We may share your personal data with:
Payment processors (e.g. card payment providers)
Our cleaning teams, where necessary to deliver services
Professional advisers (e.g. accountants, legal advisers)
Regulatory or law enforcement authorities where required by law
We do not sell your personal data to third parties.
7. Payment Information
Payment details are processed securely by third-party payment providers.
We do not store full card details on our systems.
8. How Long We Keep Your Data
We retain personal data only for as long as necessary:
Booking and service records: up to 6 years (for legal and accounting purposes)
Complaint and guarantee records: as required to manage disputes
Marketing communications: until you opt out
9. Your Data Protection Rights
Under UK GDPR, you have the right to:
Access your personal data
Request correction of inaccurate data
Request erasure of your data (where applicable)
Object to or restrict processing
Request data portability
To exercise your rights, contact us at [email protected]
.
10. Security of Your Data
We take appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse.
11. Cookies
Our website may use cookies and similar technologies.
For detailed information, please see our Cookie Policy.
12. Complaints
If you have concerns about how we handle your personal data, please contact us first so we can resolve the matter.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
🌐 https://www.ico.org.uk
13. Changes to This Privacy Notice
We may update this Privacy Notice from time to time.
The latest version will always be published on our website.
14. Contact Us
For privacy-related enquiries, contact:
📧 [email protected]